Privacy policy

Privacy Policy

PlayVanta operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience for ball sports equipment, training gear, and related sports accessories.

PlayVanta is operated by Storevia Limited and is powered by Shopify, which enables us to provide our online store and related services to you.

This Privacy Policy describes how we collect, use, disclose, and process your personal information when you visit, use, make a purchase, or otherwise communicate with us through our website and related services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, use, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably identify you.

Depending on how you interact with our store, where you live, and what services you use, we may collect or process the following categories of personal information:

  • Contact details, including your name, billing address, shipping address, phone number, and email address.

  • Order and transaction information, including products you view, add to cart, purchase, return, exchange, or cancel, as well as order history and payment confirmation details.

  • Payment-related information, including payment method, billing details, transaction details, and payment confirmation information. Payment processing may be handled by Shopify and third-party payment providers.

  • Account information, including username, password, preferences, saved details, and account settings, if you create an account.

  • Communications with us, including information you provide when contacting customer support or submitting inquiries.

  • Device information, including browser type, device type, IP address, network connection, operating system, and other technical identifiers.

  • Usage information, including how you interact with our website, pages viewed, products viewed, search activity, cart activity, clicks, and navigation behavior.

  • Marketing and advertising information, including your interaction with promotional emails, advertisements, and marketing campaigns.

2. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you visit our website, place an order, create an account, contact us, subscribe to marketing, or otherwise provide information to us.

  • Automatically through cookies, pixels, tags, analytics tools, advertising technologies, and similar tracking technologies when you use our website.

  • From Shopify, service providers, payment processors, shipping providers, analytics providers, advertising partners, fraud prevention tools, and other third-party service providers.

  • From business partners or other third parties where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide, Tailor, and Improve Our Services

We use personal information to operate our online store, process payments, fulfill orders, arrange shipping, provide order updates, process returns and exchanges, manage accounts, remember preferences, improve product recommendations, and provide a better shopping experience.

Customer Support and Communication

We use personal information to respond to your inquiries, provide customer support, send order-related messages, address returns or refunds, and maintain our business relationship with you.

Marketing and Advertising

We may use personal information to send promotional communications, show advertisements, measure advertising performance, personalize product recommendations, and improve marketing campaigns.

You may opt out of promotional emails by using the unsubscribe option included in our emails. Even if you opt out of marketing emails, we may still send you non-promotional messages related to your orders, account, transactions, or policy updates.

Security and Fraud Prevention

We use personal information to help provide a secure shopping experience, authenticate accounts, detect fraud, prevent unauthorized activity, investigate suspicious behavior, and protect our website, customers, and business.

Legal and Compliance Purposes

We may use personal information to comply with applicable laws, respond to valid legal requests, enforce our policies, resolve disputes, participate in legal proceedings, and protect our rights, property, users, and business.

4. How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business, operational, legal, and commercial purposes, including:

  • Shopify and related Shopify services that help power our online store.

  • Vendors and service providers that perform services on our behalf, such as payment processing, shipping, fulfillment, customer support, data analytics, IT services, fraud prevention, marketing, and cloud storage.

  • Shipping carriers and logistics partners to deliver your orders.

  • Payment processors and financial institutions to process payments, refunds, chargebacks, and fraud checks.

  • Advertising and marketing partners to help provide marketing services, personalized advertising, campaign measurement, and analytics.

  • Business partners, affiliates, or corporate group members where appropriate.

  • Government authorities, law enforcement, courts, regulators, or other parties when required or permitted by law.

  • Third parties in connection with a business transaction, such as a merger, acquisition, financing, sale of assets, restructuring, bankruptcy, or similar event.

  • Other parties when you direct us, request us, or consent to the disclosure.

Depending on where you live, some disclosures for targeted advertising may be considered a “sale,” “sharing,” or “targeted advertising” under certain privacy laws.

5. Relationship with Shopify

Our store is powered by Shopify. Shopify provides the platform that allows us to sell our products and services to you.

Shopify may collect and process personal information about your access to and use of our store in order to provide, support, protect, improve, and enhance the services. Information you submit to our store may be transmitted to and shared with Shopify and other service providers, including parties located outside your country of residence.

Shopify may also use certain enhanced features that incorporate data from your interactions with our store, other merchants, and Shopify services. In some cases, Shopify may be responsible for processing your personal information, including responding to certain privacy rights requests related to data processed by Shopify.

To learn more about Shopify’s privacy practices, you may review Shopify’s consumer privacy information through Shopify’s official privacy resources.

6. Cookies and Tracking Technologies

We may use cookies, pixels, tags, analytics tools, advertising technologies, and similar technologies to operate our website, remember preferences, analyze website performance, improve our store, personalize content, measure advertising, and support marketing activities.

These technologies may collect information about your device, browser, IP address, pages viewed, products viewed, cart activity, and interactions with our website.

You may be able to manage or disable cookies through your browser settings. However, disabling cookies may affect certain website functions, checkout features, or personalized services.

7. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms, tools, or services that are not operated or controlled by us.

If you visit third-party websites, their privacy policies and terms will apply. We are not responsible for the privacy, security, accuracy, or practices of third-party websites or services.

Our inclusion of a link does not necessarily imply endorsement of the third-party website, content, owner, or operator.

8. Children’s Data

Our services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us using the contact information below so we can review and take appropriate action.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms may be defined under applicable law, personal information of individuals under 16 years of age.

9. Security and Retention of Personal Information

We take reasonable measures to protect personal information. However, no security system is perfect or completely secure, and we cannot guarantee absolute security.

We recommend that you do not send sensitive or confidential information through unsecured channels.

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and support legitimate business purposes.

The specific retention period may depend on the type of information, the purpose of processing, legal requirements, and operational needs.

10. Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Right to access or know the personal information we maintain about you.

  • Right to request deletion of personal information.

  • Right to request correction of inaccurate personal information.

  • Right to data portability, where applicable.

  • Right to opt out of sale, sharing, or targeted advertising, where applicable.

  • Right to limit certain uses or disclosures of sensitive personal information, where applicable.

  • Right to appeal a privacy rights decision, where applicable.

  • Right not to be discriminated against for exercising privacy rights.

These rights are not absolute and may apply only in certain circumstances. We may decline or limit a request where permitted by law.

To exercise your rights, please contact us using the contact information below.

We may need to verify your identity before processing certain requests. In some cases, you may designate an authorized agent to submit a request on your behalf, subject to verification and proof of authorization.

11. Opt-Out of Sale, Sharing, or Targeted Advertising

Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of personal information or the processing of personal information for targeted advertising.

To submit an opt-out request, please contact us at:

Email: alfoxddjcnto@gmail.com

Please include “Privacy Choices Request” in your message.

If you visit our website with a Global Privacy Control, also known as GPC, opt-out preference signal enabled, we will treat the signal as a request to opt out of activity that may be considered a sale, sharing, or targeted advertising where required by applicable law.

This signal may apply to the browser and device used to visit our website. If you use a different browser, device, or account, you may need to enable the signal or submit a request again.

12. Managing Communication Preferences

We may send you promotional emails if you have subscribed, made a purchase, or otherwise provided your contact information where permitted by law.

You may opt out of promotional emails at any time by using the unsubscribe link included in our emails or by contacting us.

If you opt out of promotional communications, we may still send you non-promotional communications related to your orders, account, customer support inquiries, returns, refunds, security notices, or legal updates.

13. Complaints

If you have a complaint about how we collect, use, disclose, or process your personal information, please contact us using the contact information below.

Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

14. International Transfers

We may transfer, store, and process personal information outside the country where you live, including in countries that may have different data protection laws than your jurisdiction.

Where required, we rely on recognized transfer mechanisms, contractual protections, adequacy decisions, or other lawful methods for international data transfers.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technologies, legal requirements, or operational needs.

When we update this Privacy Policy, we will post the revised version on our website and update the “Last updated” date where applicable.

Your continued use of our website or services after changes are posted means you acknowledge the updated Privacy Policy.

16. Contact Information

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:

Store Name: PlayVanta
Email: alfoxddjcnto@gmail.com
Website: https://playvanta.us

Legal Business Name: Storevia Limited
Business Number: 804-65-717
Business Address: UNIT 809, 8/F BRILL PLAZA 84, TO KWA WAN RD TO KWA WAN HONG KONG

Business Type: Online Retail Store
Main Category: Ball Sports Equipment & Gear